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The delivery service is extremely poor. I received ' sorry we missed you card' on 3rd Dec. However, both my partner and I were at home on 3rd Dec. We've never received a message, a phone call on that day. Also, instead of ringing the doorbell, the deliver guy seems can't be bothered and just left this rubbish 'sorry we missed you' card in our mailbox.
I wonder what's the point of a delivery service if you don't inform us when you are delivering our parcels ???
Now I have to wait for another few days to be informed by TOLL. Then I can go to Port Melbourne to pick up my parcels !!!
I highly recommend TOLL needs to train your truck drivers on how to do a proper delivery service otherwise the business seems to be very incompetent.
I am extremely disappointed and frustrated with the service provided by Toll. My parcel was supposed to have been delivered on 1st Aug. I received mail on 31st Jul that the parcel has been loaded on vehicle for delivery on 31st Jul. But I have not received the parcel nor there was a sorry - we missed you card.
The parcel seems to have lost.
I have called Toll customer care 5 times from this Monday 5th Aug. Tue 6th Aug and today Wed 7th Aug. The customer care representative has been giving me same response every time that an enquiry has been lodged with Investigation department and I will get a call in 24 hrs. But I haven't got any call yet. I did escalate this on Tue and talked to Supervisor Patrick. He seems to have followed up with Driver manager and I was told that i will get a follow up call later, but haven't ...read more
Jeez, that's exactly what happened to me. Did you finally get your parcel though? I am still hoping.
Amy at the call centre was particularly unhelpful.
I was advised twice that my parcel was being taken to my local toll collection point (and not the depot), however nobody could tell me where that collection point was.
I was left a 2nd missed delivery notice in which the driver wrote the incorrect consignment number.
Toll have now had my parcel for 5 days, and still have not sorted it at the port melbourne depot.
I was advised by Amy that i was to sit and wait for a text message as to when i could collect it from port melbourne. 5 days later and i have not received that text.
I was also advised that if i have not collected my parcel in 7 days, i risk it being returned to sender. This is particularly frustrating as the 5 days toll have had my parcel (and have been unable to providr collection details) are included in this 7 day policy.
WORST SERVICE EVER!!!!!!!!!!!!
Hope that other big company won't collaborate with them anymore since their service is suck. No contact to announce the owner that the package (WiFi Modern) has arrived, only a message that "Undeliverable". We then tried to contact the customer service and they said that wait for a message to tell us where is the address to come pick up our package directly, but there was no message from them at all and now we might face the fact that there will be no WiFi in the next couple of days.
EXTREMELY DISAPPOINTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
WORST SERVICE EVER! I came home on Monday, 29/1/18 to a note in my door from Toll realising I had missed a delivery from this service. I used the 'Sorry we missed you slip' later that evening to request that I pick up the package from an ADP, however the website did not allow me to select this option. 'Not a problem', I thought, I would call the next morning.
The next morning, Tuesday, 30/1/18 I rang the customer service number, and after a 20 MINUTE wait, I finally heard from someone who said the parcel would be delivered the NEXT day, on the Wednesday, 31/1/18. 'Not a problem' I thought.
On the Wednesday, 31/1/18 I was at home all day, with the signed slip at the front door, in case I missed the knock, waiting on my parcel. Still no delivery. I ...read more
