Westpoint Group

Updating with the after sales service. The renovation that was completed had water leaking through from the balcony causing the downstairs ceiling to be flooded when it is raining. Had multiple attempts at diverting the water elsewhere rather than finding the source of the leak to fix it. Had to constantly chase up to get any response. Didn't turn up to some of the appointments when I had to wait at home. Now that the warranty is finally expiring, he have decided that the same issue that he had been trying to fix is no longer a warranty issue but an insurance claim instead. Didn't even turn up to inspect to confirm.

Nick from Westpoint Group was appointed the builder for the major renovation work at my property at Linley Point. The initial quote provided was competitive against other builders and he is very prompt and hard working in trying to win the job during the tendering phase. I have found Nick to be friendly, reasonable, and negotiable during the stages of the renovation. He is also helpful in providing advices on design and accommodating in minor adjustments to the plan. He has a good selection of tradies, in particular, his tiler and glazier are very easy to work with. We had direct consultations beforehand to discuss the job and they listened and the quality of their work is impeccable. However, the project itself is running behind schedule.