A lateral thinker and natural problem solver, Alan has managed the collections and credit function for large public and private sector organisations and enterprises. He has handled all aspects of private property management companies� portfolios. He has a diverse business experience base in a range of industries and business environments including commercial property, health services, timber, education, point of sale, construction, business consulting, manufacturing, consumer debt (secured and
unsecured) and service industries.
He never gives up until he gets the required and optimum result - which is collecting the outstanding money.
Duties and responsibilities:
- Telephone calls to all customers to get promises to pay (ptp's kept at 77%)
- Credit application verification and credit checking using databases
- Developing policies and procedures for investigating, granting and controlling credit and collecting accounts due including creation of credit applications and personal guarantees
- Accessing mainframe via VPN for constant monitoring of debtors activities
- Appearances in Victorian Civil and Administrative Tribunal to obtain judgment for execution of same
- Liaising with skip tracers for location of skipped debtors for action customers
- Arranging terms of payment and follow up collection of accounts
- Overseeing the maintenance of the accounts receivable ledger, to ensure it accurately reflects the position of each credit account and that appropriate measure are taken where unacceptable arrears are detected
- Assist in explaining company credit policies and practices to staff and customers
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Collins Street Tower, Level 3, 480 Collins St, Melbourne, VIC, 3000
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