We ask all of your customers if they'd recommend you to others based on their recent experience. Continuously monitoring the experience you provide ensures you know whether you?re delighting or disappointing your valued customers.
Fix It
Lets face it, sometimes things go wrong.
Thats ok it?s what you do next that matters most. Hummingbird informs you immediately when things don't go to plan, so you can take action before it becomes a social media disaster.
Share It
Your most powerful marketing tool is the voice of your happy customers. Get them cheering about your good work for you. Have them promote and advocate for your brand online.
Net Promoter Score
Hummingbird utilizes NPS the most widely used and accepted measure of customer loyalty and recommendation across the business community.
At it's simplest, N.P.S is a single question based on a customers willingness to recommend your company, based on their experience with you.
The standardised question used to determine your NPS score is:
?How likely is it that you would recommend this
company to a friend or colleague??
The customer rates their likelihood to recommend you using an 11-point scale from 1 (not at all likely) through to 10 (very likely).
The NPS question is typically followed by an open response question to understand specifically why the customer gave you that score.
You love your customers.
Have them love you back.
Hummingbird makes it easy for your business to generate and distribute genuine customer reviews on your Google Plus, True Local, Facebook, Product Review or Trip Advisor pages. It's customer feedback and social promotion on steroids.
Read more
Level 2, 19-25 Raglan St, South Melbourne, VIC, 3205
Closed until FridayBe the first to review this business - Write a reviewsponsored listing
