Ask yourself these questions -
Have you every considered what is actually conveyed to your telephone callers by the people anwering your business calls?
Do your staff understand the true meaning of empathising with your callers?
Are they friendly, in control? Do they convey a willingness to go that one step further for your customers.
Do they have good listening and questioning skills?
Are your staff getting the complete message down accurately?
Do they use inapproptiate language eg; slang
Annette Taylor delivers courses in this important skill in Perth every three weeks. Help your staff to become the professionals that they're destined to become by giving them the right tools.
Call now!
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Shop SP004 Warnbro Centre, 206 Warnbro Sound Ave, Warnbro, WA, 6169
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