If you haven't met us before, please pop into our veterinary practice and say hi. We'd love to meet you and your pet. As I'm sure you'll agree, often it's the little things that add up to a wonderful experience. When you arrive at our practice you'll be greeted by our smiling reception staff and nursing team. Our staff will happily spend time talking to you and to make a fuss of your pet.
Once your pet has arrived we believe it's crucial they feel as stress-free and relaxed as possible. It's our goal to make them feel comfortable about coming to the vet. That's why we give your pet a treat when they first arrive. It's why we use its name in a calm, quiet tone, and it's why we handle it in a way that's gentle and stress-free. This will create an environment that makes your pet's experience at our vet practice as stress-free as possible. We encourage you to drop in with your pet just to say "hi" when nothing else is wrong. That way your pet is comfortable and happy to visit the vet clinic!
But that isn't all. We also ensure you can get in touch with a vet 24 hours a day just by calling us. Also, if it's an emergency during the course of your day, we put you straight to the front of the line. There's no waiting. You simply make a call and you'll be fitted in right away on the day of your call.
Finally, we're committed to giving you options so you're not going to feel pressured into making a decision that you're not comfortable with. We simply go over each option with you, discuss the pros and cons of each, and help guide you to the option that best suits you, your pet, and your financial situation. Of course, if you have any questions or concerns whatsoever, please don't hesitate to pick up the phone and give us a call. We're here to help you, and as we like to say around here, there's no such thing as a silly question. Looking forward to seeing to you and your pets soon!
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26 Kondalilla Falls Rd, Montville, QLD, 4560
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