Mornington Nissan

Travis assisted my family with purchase of a patrol, couldn't be happier with the service - really friendly, easy to deal with & passed on all of the info we needed. Highly recommend their services and the best cars on the market for sure.

I've never met such a helpful and informative team. I'd been searching around to buy my first new car and after multiple negative experiences, I met the team at Mornington Nissan who showed me every new Nissan in my price range and answered every question I had without hesitation and with a smile. Thanks guys for everything and I'm loving my new Nissan Patrol!

Dangerous and unqualified staff destroyed my car and voided my warranty.

To keep it simple this story began over 18 months ago with a shiny new Chrysler 300S, now this car has had its problems but for more than a year I pursued Chrysler and its agent in Mornington (Nissan Service) attempting to have the transmission problems rectified only to have the problem grow worse with each visit. This coupled with a complete valve body replacement which was followed by a service tech forgetting to put the required amount of fluid back in causing massive jolting and loss of power on the freeway.

After months of fighting and Consumer affairs involved another dealership, Knox Jeep. These guys were helpful but couldn't even perform the evaluation as Mornington Nissan had rounded off all of the bolts on the transmission voiding my warranty. This was classified as physical damage and neglect. Further intervention and Knox convinced Chrysler to cough up the money to perform the evaluation and reinstate my warranty.
Further work was still required as Knox only performed the evaluation and agreed the car was not driving properly. Caroline Springs were given the opportunity to repair the vehicle as originally sold by them and I was informed all of these problems stemmed from Mornington Nissan replacing my transmission fluid with the old fluid containing the shattered valve body.
Mornington Nissan allowed tainted transmission fluid containing pieces of metal to be used again, I am sure they billed Chrysler for the new fluid too. So here I am without my car for over 4 months in total due to dangerous and misleading behavior.

Thanks guys, you cost me a fortune and during this process have pulled Chrysler and Nissan into disrepute. If you have had a problem with them don't believe the hype, I made the mistake of trusting what I was told and how Chrysler were to blame, turns out a competent mechanic can make the difference.