Secret Harbour Veterinary Clinic

Insurance clients beware! If I could give a zero I would! Been waiting months for my insurance to be done and keep getting told "Dr Beth is doing the best she can" What a joke!

Have been waiting over 4 months for insurance to be done! Really not happy! Was told there was a vet shortage. Happy to take money but not do the paperwork!

“Premium Price Vet”

CHECK FEES!!!

Taken advantage of in an emotional goodbye of our palliative fur baby as our regular vet had covid, double the price only to be told after she can charge what she wants for your emotional goodbyes, beware of over pricing for “premium vet service” as “no regular pet service provided” as she has to cover rent & poison license!!

Still waiting for price break down….. never again BEWARE!!!

Initially we thought it was bad constipation and ocd licking turned out to be a very serious urinary blockage and we found out he was only 1 hour from rupturing. The receptionist had the experience to check with the vet when listening to the symptoms I mentioned to her about my boy. Instead of the afternoon booking I made with them, the vet asked me to get him there asap. She got him straight into surgery with no delay at all and drew a massive amount of urine and blood out. I felt so terrible once I knew what was really going on and if have waited until the afternoon to get him seen and we may have lost him or been in a much worse situation. He is only almost 2 and he is our everything. Dr Beth and her team were so gentle and calm with him and didn't add any other unnecessary stress and were upfront about everything all costs so we knew what we may be in for. I am also so moved as to how they went above and beyond for him, handfeeding and monitoring his wound and ongoing care and the fact they listened to everything I had to say even if it was off the mark meant a lot. There are so many reasons I like this vet but the main reason is sitting back at home with me now which is why I needed to leave this here.



p.s As small way to thank this clinic and Dr Beth, I thought I owed the clinic the small gesture of addressing the negative comment below. My late cat of 15years ended up with intestinal cancer and her rare case was pretty hard to diagnose and then to treat. I had to go to 3 vets to come to turns with this as its very complicated and for my girls situation it was very difficult. So this negative comment below did not personally put me off bringing my cat to this clinic, especially considering how quick they fit him in and how serious they took our whole situation and aftercare. The honesty and upfront nature and good will I have seen from this clinic makes me doubt that comment was entirely true. Even after everything my boy went through, when bringing my boy back in for his appointment he still loved Dr Beth. He was so calm when she removed his stitches and to my shock he was not really all that worried considering his case was a little more challenging than most for reasons you can ask them about to preserve his modesty here.

I have never in my life met a person as loving kind and caring as Beth at this practice she went above and beyond for my Opal heating her up a heat pack loving her like the way I would giving her chicken making sure she had the best medical care and the best pain relief and love and care anyone could possibly give !!!! I will never take my animals to anyone else me and Opal will be forever greatful !!!

Dr Beth was amazing and patient with my very anxious dog when she was admitted for surgery. I find Beth to be extremely thorough, always going above and beyond no matter the reason for the visit. I will continue to bring all my fur babies here as I know Dr Beth cares for them almost as much as I do.

Dr Beth is very caring and loving. I brought my dog to see her and she was amazing she treated him like a beloved family member not just a pet dog. She is always happy to help and even gave me a call after hours to check on him which i was so grateful for. I would highly recommend Secret Harbour Vets

Happy to oblige with my short notice request for update vaccination required prior to kennel stay, Dr Beth is always smiling and happy to treat my labradors. Environment of veterinary is clean and comfortable for animals and humans alike, recommend highly