A Secret Garden On Pratt

We are very sorry that you did not enjoy your experience with us. However, wrapping flowers in gel will only keep flowers fresh for a few hours. We always suggest to customers to put flowers in water if they are not giving them until the following day, or to purchase an arrangement in a container. We also apologise that you did not like the wrapping that was used. We cater for all tastes here at A Secret Garden and if a customer has a different preference to that of a ready wrapped bouquet we are very happy to accomodate our customers needs and wants. We hope that you decide to use us as your florist again in the future so that we can provide you with a better experience. Kind regards, A Secret Garden.

We would like to further investigate this situation if you could kindly provide us with a little more information. Which location were these bought from...Pratt St or there is another Secret Garden at the Showgrounds in Ascot Vale. Could you describe what was in the bouquet, on what day and approx what time these were purchased. If you did happen to take a photo of the bouquet, could you please forward this to us at [email protected] and we will happily replace this for you.

Many thanks.

My partner bought 2 bouquets of what looked like native flowers. One for $18 and the other for a bit more. He bought them at the Pratt Street shop on Tuesday between 4 and 5 pm.

Your first response assumed that these were pre wrapped. They were not. The sales assistant wrapped them up in front of my partner. I rewrapped the bouquet for the colleague myself with our own paper. I trimmed the ends of the cellophane so that the edges were not ragged. I stopped the dripping stems by putting a plastic bag at the bottom and then covering that with more wrapping. We do not want replacements. Flowers are not a big ticket item, but they should be done the right way the first time.