Abbey Fireplaces

Got the Lopi DVL fireplace though Abbey in Brookvale. I had paid my deposit and they said delivery and installation in 2-3 weeks. After 2 weeks of not hearing anything I called asking when I could get it installed. That was a Thursday and they offered me the following Tuesday. Tuesday came and the team of 3 people showed up at 7:30am and started right away. They finished at 1pm. They did a fantastic job. Even modifying the fascia as it was a little too large on one side - no issues they just got the job done. Happy and would recommend no problem.

Worst Customer experience I have ever had

Especially given the high contract value of over $ 10,000, the way Abbey Fireplaces conducts business is outrageous and we have also made a formal complaint to the Office of Fair Trading to warn other consumers.

The salesperson will show you nice photos of the finished product you will get, apparantly within a few weeks, but don't be fooled: ...read more