Accountia

COMPLETELY APPALLING!!! Today I following up on an email inquiry sent 5 days ago, to which no one has yet responded. I asked for back copies of my tax statements and was told of a $35 charge per year. When I asked them to consider offering it to me for free, as other companies have, what a shock I received to have the management get on the phone and blast me for being so rude to ask for it for free. They explained they were 'just trying to run their business', I say professional customer service should your first point of review and the appalling way I was being spoken to would be WHY people are leaving their business!

Worst experience with an accounting firm.

I was kept waiting for over 40 minutes and was eventually told (after having to ask the chatting reception staff who were doing no work) that they were having technical difficulties; Something that should have been explained to us on arrival rather than letting us sit and wait.
The office was unclean and untidy with stains all over the couches, dirt and toenail clippings on the floor. It looked as though it had never been cleaned.

The accountant was rude and did not put any effort into my claim. I could have done a better job myself online.

I was told that I would receive a confirmation of lodgement, however a week later my tax return had still not been lodged. Now 11 days later I still haven't received confirmation.

Completely unacceptable. I won't be returning and will be advising others to steer clear.

I've been going here for a while and haven't had any problems. This year after the company name change it disappoints me to say I've had a terrible experience with them. Firstly, they were 45min late for my appointment. Secondly they didn't lodge my tax return until over a week after my appointment (I still haven't received my written confirmation it's been done as promised, can only take their word for it) thirdly, the account never called me back, even after 5 days and numerous messages, all I got was an email from him saying he was very busy....( I guess that means I'm not an important client and can be pushed aside). Lastly, no one I've spoken to in the office does what they say they will, I wasn't asking anything too difficult, just calling me back when they say they will, emailing me when they say they will etc etc. overall, I'm totally amazed by the terrible customer service. I definitely will be looking for a new account and telling everyone I know what a bad ...read more