Ace Removals & Self Storage

I can't give zero stars, which is what this company deserves. Despite an email from Kevin confirming everything on the morning I was expecting them, they did not show up. Did not call me to say they weren't showing up. When I rang to see what was going on I was told I was rude and that they don't want my business anyway. Honestly I've never experienced customer service like it. Absolutely disgusting. I'm looking at it as a blessing in disguise as I wouldn't have wanted to entrust my belongings to them.
If you're reading this, hopefully you're doing your due diligence before booking, unlike me! I strongly advise you not to use this company.

Very rude, didn't discuss anything just started dragging my belongings across my wooden floor leaving scratches. They claimed I was moving more than I originally stated and that they wrote it down, but they failed to write down my number as I had to call them to see if they were even coming as they didn't turn up. When they did it was a van and 4 hours late. They told me not to argue with them as they have been doing this for "32 years" they clearly did not want to move my dining table, complaining I didn't tell them heavy it was! After moving half my stuff into the new house I discovered dents and scratches all over my whitegoods and upon confronting them about it they tried to blame my ring which was ridiculous and we has to finish the job ourselves(they still charging me) so I had half a moved house at 6pm on a Friday night. Do yourself a favor and avoid this catastrophe!
15/01/2012

Did not turn up at allotted time last Friday and was told can do later in the day. 2nd time was a no show with no communication until I rang after waiting 30min. After another 30min, was told the truck is "stuck" in Melbourne and the crew had not told anyone. Was reassured that can possibly to the next morning or the following Monday and would be rung back to confirm. Did not receive any further communication despite ringing several times and emailing. Ended up having to pay for extra night's rent as had to move everything ourselves (and I hurt my back). Extremely unprofessional in every respect and absolutely zero customer service. Stay away!

After shopping around for prices, these guys were very competitive in price! Very professional in every aspect, from the initial quote to the move. The 2 men they sent were very good, it was obvious that they had experience. One of the easiest moving experiences I've had. Thanks guys for all of your help!

Fantastic, Fast, Efficient. The 2 guys that moved us were very professional and took the greatest of care with my goods. Also, when I rang for a quote, the gentleman that I spoke to was able to answer all of my questions, he was very helpful. I would recommend this company to anybody.