Electricity Supply
Active Utilities Pty Ltd
1300 587 623
Essendon North
VIC, 3041
Active Utilities Pty Ltd
multi-tenant solutionsActive Utilities is one of Australia's leading innovators and providers of utility infrastructure services. A fully integrated utility company, Active Utilities supplies homes and businesses with electricity, water, telco services and ongoing support 24 hours a day, 365 days a year.
Active utilities wrongly disconnected the power in my apartment. At this moment, it has been 10hrs and after 7 phone calls, still no result. Its extremely unacceptable and inefficient! We're as occupants dont have no other choice of provider. Unbelievable! I'm totally freezing and getting a cold, and have to throw hundreds dollars worth of food in my fridge!
Hi Fadh, we apologise for the inconvenience caused by this disconnection error - I know that our team has been in contact with you regarding this. Our inability to access your building afterhours has resulted in your lengthy outage. We have addressed this with your building management with a resolution to be sought Asap. Please note that you do have freedom to select another retailer should you wish. The AU Team
DO NOT Choose ActiveUtilities.
This review is about my Internet connection request, setup and speed nightmare with Activeutilities.
Put a request to connect my Internet for March 5th 2018; It wasnt connected. ...read more
Hello Sheldon, thank you for your contact. I am sorry to hear you have been having issues with our service. I will have our customer service team contact you about your speed straight away. I wish to inform you that if you are still disatisfied with your service, you are not obligated to use our internet. I hope we can resolve your queries ASAP. The AU Team
Active Utilities have notified us of an IP address change. The email comes from a noreply address and calling them has had me on hold for over an hour and a half.
Hi Suny - appologies for your wait time over the phone - we recently had an influx of calls relating to our correspondance. Please feel free to contact us via our our website https://www.activeutilities.com.au/contact-us/ and we will assist with your enquiry ASAP. The AU Team
Internet is supposed to be 'fibre' but constantly dropped out, ping rates went up to 50, downloads ranged from 100mbps to as low as 12mbps, have to restart router every day... and to top it off, to disconnect your internet they charge $44!!
Hello Wilcnewport. We are sorry to hear that you are having issues with your internet. Can you please advise if you have contacted our service team for resolution? If your issue is tenancy based we should be able to get your service working as it should ASAP. Sometimes however we provide our Broadband over a a building based Fibre provider whom we are not affiliated - this could be causing the instability. Either way please contact us via phone on 1300 587 623 or submit a request via our website and someone will be in touch shortly.
This is the absolute worst ISP I have ever dealt with in my whole life. It has taken over a month trying to connect internet with this company and I still do not have an active connection. Every other day I have to follow up this company asking for an update. Please do not make my mistake and sign up with this organisation. Their customer service is quite simply atrocious. I have contacted their support and the lady - Jennifer - said she would contact me back...no phone call back. When I followed up again that evening, a different lady then said all our technicians have gone home and you'll have to call again tomorrow. If you want the worst customer service ever known to exist then sign up with this organisation and you'll experience it every single day you speak with them. Don't make my mistake - go with another ISP.
Hello digital1234, I am very sorry to hear you are not connected as yet. As we rely on wholesale access providers sometimes connections can take a bit longer that we would hope for. If you would like to provide further comment on our customer service please email [email protected] and one of our service manager will come back to you straight away.
