AGL Victoria Pty Ltd

I wish I had NEVER JOINED THEM. I had a fire at my place, unfortunately I can't actually use the gas until the rebuild is done. The consultant I spoke with on the phone was more concerned about the safely of sending an AGL member out to do a final meter read than asking the polite question, as to whether I was ok. I informed the consultant I wasn't familiar with the procedure in these circumstances and she kindly informed me that I would be charged a disconnection fee for having to turn off my gas (which I am unable to use due to the fire). My apologies AGL if this fire has inconvenienced your business, thanks or the horrendous customer service and charging for it! (the disconnection fee).

Good phone customer service. The ability to track electricity usage online is useful. It would be better to have updates sent to emails instead of calling up customers. Reply to email enquiries took a few days which can be improved.

Since 2009 AGL ignores the gas meter reading and sends to me "estimated " overpriced invoices.Regardless that my meter was readed every 3 months. In January my meter was readed 5 times!!! 3 times by the Jemena technicians alone. After that AGL wrote to me, that " it was unable to access my Meter".....and sended to me the next "estimated" bill. At present my meter shows 800 unit less, then on the AGL invoice.But AGL charged hundreds of dollars from my credit card for the gas which I did not consumed.Since Oct. 2011 AGL promised to refund the money...

AGL took 5 working days to connect the electricity to the property we were moving in to. We were unable to move in as the electricity was not connected. It took many hours on hold on the phone to finally get the electricity switched on on a Friday night. I was 7 months pregnant and it was summer!



Additionally we have not received a single gas account despite being in the property for 7 months. I rang AGL about 6 weeks ago, but an account is not forthcoming.



This week I received 2 electricity accounts with letters apologising for the delay in issuing. They were bills totalling around $400 for the last 6 months usage. It turns out that the previous bills I had paid were for the body corporate. Unfortunately we are locked into a 2 year contract, but will definitely switch providers at the end of the contract!

AGL were quite helpful as we need to switch to them for our Solar Electricity.

Unfortunately it takes a few months to switch because of government regulations so we were disapointed it will take so long.However that is not AGLs fault, but I feel the process could be speeded up.