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Expensive premiums and exceptionally bad customer service. Slow to deal with anything. Anytime i have had to deal with them it has been a very slow and painful process. Finally after writing off my car i have now taken my business elsewhere as i have better things to do with my time than spend countless hours on the phone with allianz
When you have a claim they will take the easy path not to pay you. Inexperienced school leavers are used to assess the claims, I was never replied for 12 months then after several reminders work started. Managers are irresponsible, kept me in the queues for hours. Bad customer service do not care for customers only until you pay the premium and THAN.......!
In the last 8 months I have been unfortunate enough to have damage to two of my cars. On both occasions I took advantage of the 14 days car hire cover whilst my cars were being fixed.
What Allianz doesn't let you know is: if the assessors don't get to assess your car for a protracted period because of their workloads, this eats into your time for the car hire.
1st occasion it was 10 days before I got told my car was being written off. I complained in earnest and received a 2 week extension of hire car.
2nd occasion I was told the assessor wouldn't be able to review my car for about 9 days, this changed to 7 days after I complained and made 15 phonecalls and spent 2.5 of my precious time.
Allianz told me there was nothing they could do on the second occasion. Bad luck that assessor workloads were very high in NSW & VIC. I was stuck paying the extra car hire. Bad luck indeed...bad customer service!
