Alltech Industries Stepney

Well that was fun ... not! I was directed here by Optus as I needed to replace my mob phone battery. I called and was put on hold with a message that I was the second caller in the queue, with a four minute wait. All good. This was updated by the minute ... three mins, two minutes. Then one minute, and still the second in line, so that was interesting; I anticipated a very quick call before me! Then I was updated with still 'the second caller' but no time indicated, so I braced myself for a response any second. Alas - that was not to be. The next update came and I was still the second in line, and now it was back to two minutes, then three, then four, then five minutes... all the time being reminded how important I was. The good thing was this waiting time gave me ample opportunity to browse my computer for other options. Before the six minute update, I hung up and made a different enquiry which was answered in seconds and I was put through in about a minute or ...read more

Brought my phone here for repair, got it back a month later and the screen malfunctioned in 24 hours. The store assured me it was their fault and accepted the phone for repair under warranty. After paying $240 I have no phone 60 days later as they are asking for a further $240. During this time I visited the store 5 times and spent hours attempting to communicate with them, receiving no reply whatsoever.

Save yourself the time, money and stress and go anywhere else.

I am a very unhappy customer. Having taken my iPad to have a cracked screen repaired I have discovered the warranty this company offers is pretty much worrhless. After picking up iPad on Friday I noticed screen was not working correctly and the screen was not sitting flush. I rang Monday and they said bring it in. I took it in a week later and they tell me there is a crack under the screen and said it must have been dropped again! Well it hadn't been used since pickup. They should look at their workmanship rather than accuse their customers. Go elsewhere!

I went to this store to get my iphone4 fix due to water damage. After a few days I got my phone back with a bill of $45 and the invoice said beyond economical repair, main board is badly damage with liquid. Phone will need to be replaced estimate $460. A few days later I brought my phone to Apple to other Mall and check to see how much would it cost to be replace. The technician tried to open the phone & check for the serial number. However they discovered that the one screw on the phone was missing & the other screw was stuff up. Also my iphone screen has been replace with a fake screen. I then rang Alltech & query what happened, I was serve by a staff who were so rude and has no customer service. They said that Alltech would not replace the screen for free of charge but I tried to explain to them that it was not the original screen but they kept repeating. I asked to speak the the management & they said the management was not there. After 15 minutes on the ...read more

Have taken my iPhone twice to get smashed back replaced. Ready 10 mins later and only $55. Replaced camera lens overnight for $45. Store really crowded so really popular and can see why. Happy with communication