Alpha Financial Group

I had been a client for over 10 years and when I really needed them when lodging a claim they let me down. They talk the talk but do not walk the walk. Happy to take the premiums however lacked the knowledge to inform me correctly of my entitlements on a claim. It was not to a year later over a casual conversation with someone who works in the industry (who knows what they were doing) informed me that I was entitle to a benefit. I brought this to their attention and they still lacked the knowledge to be abreast of this entitlement. I lodged my concerns in writing and they still lacked the courtesy to contact me directly to address these concerns. I had to phone them directly and the management was very insincere to my concerns. Their error would have been a very costly mistake if not for a discussion with a professional outside of their office. Very disappointing after being a client for over 10 years