Alpha Printing Co Pty Ltd

I booked Alpha Printer Service for 10am to fix a paper jam, with important work ready to be printed for midday. They hadn't showed up or called by 1045am. When I called to ask where the technician was, head office replied that he was on a job on the other side of town and "no longer coming". At all. NO call to notify me that the job was cancelled. NO backup plan to assist the customer in need. NO idea how modern business works. What a waste of my time. In a case like this an apology just doesn't cut it.