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Very disappointed. Chose this super fund because of their reputation and good reviews from financial people.
Tried to get super on their website and just got bamboozled by the mass of information/options/questions, so rang them at 10am Fri. Operator helped to the extent of putting me in a fund that suited their little box of easiness and then promised to email me the forms to sign (I mentioned I needed the fund ASAP). At 4.30pm I rang back as I'd gotten no emails, to be told they'd gone home and no-one else could help with the forms. Expected Monday morning to get the email first thing. Rang back at 10.30am to be told operator was on the phone but they'd send them an urgent message & inform their management also. At 11.00am got a very abrupt email with no subject, no apology, just a command to sign papers and email them ...read more