Aussie Whitegoods Rescue

My recommendation and experience tells me do not deal with Aussie Whitegoods. I placed an order only one hour ago which I asked to cancel. They said they would not cancel as part of their terms and conditions. They are expensive and do not offer any solution. I would never have purchased from them if it had been mentioned to me that there was no refund. The spare parts staff never even tried to assist with contacting the warehouse to see whether my order had even left their premises. They told me that I wouldn't receive my order for 5 business days, so I'm assuming it would not have been a problem for them to cancel. Everything was about their terms and conditions, ironically which had not been mentioned at the point of sale. I give them 0 out of 5 for effort in relation to customer satisfaction. Goes past being not good. Terrible. Never again.

Deborah

Avoid this company! Booked to have a faulty gas oven looked at through Aussie Whitegoods Rescue. They then passed my details on to someone who manages the contracted repair persons who established a time with me for a repair person to come in between 3pm and 5pm. The repair person failed to show up as agreed. I called AWR and they subsequently called the person managing the contractors who called me to say they will be another 45 minutes. Their attitude was basically "these things happen, traffic was bad, you can wait or book in another time". There was no recognition that they failed to live up to what they agreed, and in fact the person stated "we didn't sign a contract saying we'd be there between 3 and 5" which I found to be a very poor way to handle the ...read more