This place is a joke. Literally everytime I've used the self serve machines there's been a problem. The last time I used one I waited for ten minutes for it to be fixed by a staff member who was very rude. Now I just go to the counter even though service is slow and some of the staff are rubbish. I've also never received a parcel even though I've always been home.
I went there this morning just want to clarify working with children document ( for voluuntary not employee), just need 1 photo. I brought mine and they said it's not big enough, eventhough I saw from the size cart , its pasport photo though and I even use it for my pasport, they only want customer to spend their money in the post shop, they wont do it for free I guess ( eventhough it mention in the website its free lodging for voluntary applicant) and the thing is the way that the staff said is trully rude, not polite at all with angry face, how come australia post have employees ( 2 staffs that really rude) like that. Really dissapointed, and for me is 'enough' no more going to Pakenham post office in main st. My suggestion go to another post office shop if you can.
I live near this post office so I am there every time I need something done. The queue is usually very large and more often than not it is all the way out the door. The staff at the Pakenham Post Office are all very lovely and very helpful every single time, they are always smiling and attend to all my needs except for one.
One staff member is very rude. Talks in a very condescending manner and I don't like dealing with that staff at all.
As for everything else, I can't complain, they always get my things posted and help me out when I need something.
