Baby Direct

I bought a baby pram in Baby Direct Richmond in July. In September once my wife delivered a baby, I assembled it on 18 of september. I found a defect in main joint of the pram - it keeps shaking without a touch and is unstable at all. I wrote to the customer service on 21-st of Sept. Since that time (today is 3-rd of October) they keep ignoring me. I write them, after not getting response I call them: they promise to help me, request for some time and then call me back, and that's it: they never call back.
Every time I call them I speak to the same person who even doesn't remember whatever he promised previously.

I would strongly recommend to avoid any doing any purchases at Baby Direct, otherwise you will have a chance to meet terrible service and lying personnel as I did.