ballarat wood heaters and gas log fires

We purchased an ultimate wood fire heater from this store for a fair price. The team there were friendly and very helpful. We started our dealings with Ryan and he was assisted by craig and Senta. Unexpectedly a water leak became evident after installation. So I sent an email through to the store manager and I must say that I was extremely happy with the way this was handled. I had the installer at our house attending to this issue within an hour of them reading my email. I run a business myself and I do understand that sometimes things do go wrong but it's how the issue is resolved that makes the difference. This left a lasting impression for me and I would recommend this store to anyone looking for a fire place. The service has been outstanding and the installers were great to deal with when they came back to rectify the problem. Well done to all the team at this store. Of your looking for a fair deal and outstanding customer service you should start here. ...read more

Very poor service 5 weeks for a new glass that was meant to take 1 and week and a half after I complained when they said it be in in two days and they would deliver it get a phone call to collect it. go to f elsewhere much better.