Ballina Removals & Storage

I booked a removal. When I rang to confirm the day before they had cancelled it without telling me (at first they tried to tell me I cancelled it) as a larger job cancelled and do they said mine wasn't worth the journey or effort. Left me stranded and stressed and out of pocket more money as other companies charged higher due to the late booking. Do not trust this company

The truck they used was 30 years old - and leaked. Many boxes sodden. Did not provide the port-a-robes as promised - hanging clothes were suspended on a line at the back of the truck - and arrived both dirty AND wet. Did not bring enough large plastic bags for beds and lounges. 2 bed bases are filthy and a 2 seater Moran leather lounge has a large scratch on it. Boxes were stacked 3 high at my new premises - and collapsed and crashed to the ground during the night, as weakened due to being wet. Arrived for uplift 30 minutes after I was told they would not be arriving for a few hours. When I complained about the damages they had no empathy whatsoever, and said they could not be held responsible because it rained - claiming they did not know the truck leaked. Offered me no compensation nor apology - and was quite rude. Did not count anything on or off - did not even ask for a signature on delivery! Could not possibly recommend them. Totally unprofessional.