Bargara Blue Resort

Arrived late (11pm) to find they had left the wrong key in the key drop (told us Unit 20 on the phone, left key for Unit 17). Apartment itself seemed like it would have been nice, however, ours had not been cleaned. Hair in the bed, used towels in bathroom, floors muddy, spa full of soap scum. Tried calling reception and emergency numbers multiple times with no answer. Ended up sleeping in spare bed which luckily had not been used. When we told the office in the morning and explained that we were not paying to sleep in a dirty room, they told us they would give us a voucher for another night stay. When that was done, I enquired about the refund and was told they don't do refunds - the voucher for another stay was their way of apology. When I said I would refuse to pay for such a terrible nights stay and contest the charges with the credit card company, was told they would write us a cheque (apparently couldn't figure out how to do a credit card refund!), but we ...read more