Bay Leather Republic

I placed an order for 2 tan leather couches with the Chadstone store. Anticipated arrival was 14-16 weeks. Less than 2 weeks later I received a txt to say its ready. Excellent I thought only it was just the one couch. I spoke to management who said that they could not confirm that the 2 couches were from the same dye lot and that the only option was to cancel the order and re-submit it. I informed them that my order had already been placed together and all I wanted to know is if the next couch would come from the same dye lot. They couldn't tell me. Another month went by and the second couch was ready. So I asked management again if they were the same dye lot only to be told that it was not up to me as the consumer to even know if they were built by the same factory let alone the same dye lot so long as they looked the same when delivered. Unfortunately I do not share that view and have experienced leather performing differently over time if not from the same dye ...read more