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Now owned by Star Wash, it was poor quality before and remains poor quality. I have never had a wash from here that I have been happy with. The only half decent thing is they make a decent coffee and the food has improved. Still for a car wash, I cannot recommend.
I particularly don't like that filthy rags get used car after car transferring swirl marks with the grit. ANd like a previous reviewer I have seen the washer thrown rags on the ground. Al bug bear is washers that eg lean on windscreens / pillars with hands AFTER washing them. Kind of defeats the purpose.
I've used Baywash Summer Hill three times. The last time they scratched my car on almost every panel. (Presumably grit in the cloths used on the car). I even saw one staff throw the chamois leather on the ground after they completed my car.
I've managed to using cutting compound to get most scratches out...but you shouldn't have to.