Beaurepaires

Disgusting customer service.
Do not waste your money or time here, I was refused a minor car service, but a middle aged man was let in with no booking!
I am travelling alone to Melbourne with my two year old tomorrow, and absolutely disgusted at the lack of empathy and assistance, these people are amateurs they do not care. Why let someone in and not me.
Don't go here.

Paid $500 total for stuff fixed on the car, main problem is brake pads we had only replaced last Thursday (5 days ago) which are again grinding. To top that off, brakes were changed in December (not even 4 months ago) - same parramatta store - with a repetitive 2 weeks of the same grinding brakes problem which I was returning to the store daily in that period. In total, this same problem has cost us over $4000 in total for the same problem that still hadn't been fixed. We're no longer going there and I'd suggest to others going by my review and others I've just read, find another tyre and brakes dealer. You'll only burn money at the Parramatta store.

Friendly and responsible. My impression on the phone and at the shop showed me that they're not out there to just make money but to look after people.



Arny and the staff are super friendly and helpful in answering all the stupid questions I had. Called at noon and booked in for a 3.30, although I was a bit surprised that booking was needed for a balance but definitely good service.

I don't usually write negative reviews as I am also in the automotive services industry myself and I understand how difficult dealing with some customers and certain situations can be.



Unfortunately, I encountered one of the worst experiences for an automotive service at this shop. I was driving a sick child when my front right tyre had ...read more