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I ordered a veggie burger from this shop tonight. I requested half the normal sweet chili sauce. And to make sure they didn't forget I repeated my request after I payed for the order. Pretty simple request right? Wrong. I got home and the burger had the normal amount of sauce which duly leaked out over my chips. For me it ruined the burger. But to be fair I called them to pass on my feedback. A young guy answered the phone. He passed on my feedback to the Manager who I heard say rather defensively in the background "So what does he want us to do??". The young guy came back to the phone & gave me a half hearted apology & dismissively told me "mistakes happen you know". I gave him a few moments to offer to replace the burger. No such offer. I then suggested they should take a poultry couple of dollars off my next order and got the "Oh oh well ahh...awkward silence" response. Pathetic. They get 4 for their food and 0 for their service. So 1 is all they deserve!!
