Bloch

Worst customer service I have encountered in a very long time. Just shocking. I purchased a new pair of trainers last week, which I tried on in the store, paid for it walked to my car just to realise I should have bought another colour. So I returned after 5 minutes and bought the same size in a different colour.
When I got home I put them on and the shoe as very tight. I immediately called the store and was told that there was a faulty batch and they thought all those shoes were no longer in their stock. They reassured me that the design I chose is one which does not stretch and they have ordered the same size from their warehouse (NOT faulty batch). Once I got the call they arrived I went back just to be spoken to in a very condescending manner by a sales assistant, telling me the shoe stretches and they never had any faulty batches, making me look like a liar. Please can you make sure your staff know what they are selling and please teach them the ...read more