BMW Melbourne

I recently went to Melbourne BMW to buy a BMW X3. I had made an appointment and had to wait 45 minutes after my appointment time to see the sales consultant. I was told that they had limited stock so I made an offer to buy a car they had in stock, the Sales Manager rejected my offer. I asked for them to give me a price, his manager refused to give me a price so I left and bought a car from another dealer.

This is the second time I have tried to buy a car from this dealer and the second time that I haven't been able to buy a car. No one from the dealership has called me since. No wonder BMW sales are crashing. Don't waste your time with this dealership, go somewhere else, where they want to sell cars and treat you with respect.

Redirected from Kingsway as it was being renovated, the service here was disappointing. Mentioned the problem with our relatively new car, told that it was fixed- temporarily- when taken back, it seemed like the person was making excuses for not looking into it further. Later on, asked to fill in a survey, where we wrote in a complaint. But until now, did not hear anything from the headquarter. Very disappointing.

I took the car here for the first time, as my service centre is generally at Kingsway however they were temporary closed due to renovation. A little disappointing as I wasnt made aware that they had changed premises and had a bit of a drive around. However, when I arrived at reception, they were really understanding, provided some coffee/teas. They worked on the vehicle and had it pushed earlier based on my circumstances of requring the car. The fellow who oversaw everything and looked after the admin of the vehicle was very attentive and provided excellent customer service.

Helpful sales staff. Happy with the servicing 2 years on.