Bob's Airport Shuttle, Bus Hire & Tours

Astoundingly poor customer service, doesn't pick up the phone, even the morning of our booking they had not assigned a driver. Unfortunately booked with them before reading all the reviews. Asked for someone to call us the day before to finalise order of pickups and no one ever did.
What's worse is they blatantly LIE and insist they tried to ring both contact numbers when we were waiting for their call that never came. RUDE attitude and not worth the money or headache considering how badly they speak to people; still emailing trying to resolve 20 days later and they sign off with 'Don't have time for this'. Disgusting and unprofessional company.

I liked the service. On time and available. I will definitely get it again.

Disgusting service we're made to wait an hour for our pick up to take ist toour cruise ship the bus had a very bad smell. On our return trip we were left waiting 3 hours had very rude text messages from the company and they would not answer our phone calls. We had 24 people including children and elderly with us and again the bus had a terrible smell. We will never use this company again

The poorest service ever!!

I have been provided different quotes provided the same pick up and drop off location, same time and same amount of travellers. The quote was provided to be via an email and when I decide to go ahead with the booking, the staff responded to my email with a different quote. The staff claims the quote is different as I have used their online system to obtain the quote. I had to repeat myself 3 times before the staff understood and claims it may be possible due to typo due to human mistake. Well, they are certainly not being ...read more

Smooth and easy to use service, will use again 100%