Bond Cleaners

Paid $750 for a bond clean, external window clean, and pest control. They did actually attend but basically just sloshed water on the floor and did nothing else, and have been uncontactable since then. We have taken photos and notified the Office of Fair Trading.

Same as the previous review, they provided quotes and then emailed regarding an emergency, tried to re-schedule and then they never showed up. Submitted a case with Police unlikely to see money again, $506 gone plus money out of our bond for additional cleaning service.

I received a quote from bond-cleaners of $484 for an end-of-lease clean which I considered reasonable and sent the money via bank. The appointment was booked for Monday morning. On Monday morning I received an e-mail saying there had been an emergency and that they couldn't come, I said this was unacceptable as it was my last day in the house. Several emails went unanswered and no phone number is listed on their website (I later rang a number that registered the website) but was told they had no clue and was hung up on.



After 3 emails went unanswered I received a reply at 7pm ignoring my demand for refund and told they would be there at 9am the following day. Again, they did not show.



I am currently preparing a legal case.