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We ordered over the phone for pick up. They said 20 mins. Got there the food wasn't ready and had to wait another 25 mins. Got home and realised they had got our orders wrong. I can't express how angry I am. Because it's ok to mess up one thing, BUT NOT MULTIPLE!! This is supposed to be a Halal restaurant. By naming your restaurant Halal means you should stand by cleanliness and hygiene. We are so infuriated and never will go back again.
The presentation of the restaurant was extremely poor, as the tables were very greasy with a plastic covering.
The customer service was very slow with the staff being very rude and inconsiderate.
The food took an awfully long time to come.
Never again is all I have to say... Don't waste your time and money for a place such as this...
The food was also not that good. The food was very greasy.
The place is very small and crowded, which make the experience all the worse.
Appalling service rude serving staff waited 70 minutes to get something which was half entree half main, waited for another 5 minutes no show of remaining food. Left the place without touching anything. Paid for drinks tried to express our disappointment and was told ok no worries...
Will not recommend this restaurant
A Unique and Delicious Light Dining Experience at the Bonfire Cafe with Lucas Kussowski:
Recently, I've started to branch outwards with my lunch outing after work at the restaurant strip (close to corner Springvale and Princes Hwy) and after getting a little tired of fast food, I craved a unique experience of taste and flavour. I saw this interesting cafe down the path and thought, I want to try something new (as I like sampling new foods). I walked in and wasn't sure what to have, then they had these cool mini pizzas (on clear boutique display) that sampled the flavours of the middle east. The communication with the attendant was a little tricky at first to understand what I wanted but once things got going, all good. I wanted ...read more
The worst experience ever, waited for 1 hr 10 min for anything to arrive then came half entrees half mains and no show of any more for 5 minutes. We didn't touch a thing paid for our drinks, and when tried to express our disappointment the staff said Ok No Worries.... Appauling service will not at all recommend !!
