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I had a great experience here. Amazing haircut, and extremely friendly and outgoing salon owner. Wash/Cut/Blowdry took around 45 minutes, with the exact results I wanted. She even went out of her way to give me names/numbers of recommended GPs and dentists as I just moved to the area. Will be back again!
Since around a year ago, the attitude of the staff have been progressively turned for the worse. Their etiquette is appalling (both on the telephone and in real life) and I had to wait 2.5 hours for colour and treatment EVEN THOUGH I had made a booking prior! I asked how long I had to wait and the staff gave me attitude! I would leave one star but leave two stars because the cut was average. I've learnt my mistake. I will not be going back.
I have to say having been to this place 3 or 4 times this year I wouldn't recommend it. The last time was the last straw.
I was there for 3.5 hours for a cut and half head of highlights and they didn't manage in that time to actually cut my hair. After 3 hours I mentioned that I was a bit annoyed that I'd had to wait such a long time and then was having to leave without the haircut and the staff said 'well it's the same for us because it means we don't get out on time, and you have to realise because it's a Saturday it takes longer and you have long hair'. You may notice there was no apology in there. ...read more
