Tanning Salons
Bronzalicious
(02) 9904 5877
Shop 4, 196 Military Rd
Neutral Bay, NSW, 2089
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I wish I'd seen the review here before booking in for my facial and spray tan, which I had to pay upfront for!!. Worst customer service ever. They put the hard sell on during the entire facial and I felt nothing but pressure to buy products the whole time. Spray tan missed sections.
Management refused to refund my money. Terrible salon with terrible service.
As a professional clinic it is our due-dilegence to advise and recommend a home care plan, especially when you have come to us for advice and to improve your skin for your upcoming wedding. YOU had booked in for a SPECIAL offer that involved a medi-peel and other cosmeceutical grade skincare, this is NOT a treatment we do without a proper and thorough skin care consultation. As the owner I was present at the counter when the therapist recommended 1-2 home care options to help your improve your skin. As professionals, we know that 70% of results come from correct home care, which is why we recommend and stock them in our clinics, we don't want you to waste your money on professional treatments if its not backed up at home. If you find professional advise offensive , then in my opinion as the salon owner that is your issue. Our staff are highly trained dermal therapist, we invest in the best products and treatments, and take so much pride in getting our clients results.
Worst customer service ever. I booked a spray tan via the online booking system 8 days ago. I received a voicemail from a private number 6 days ago saying my time slot had been taken (?!) I spoke to them today and apparently the online 'booking' system doesnt actually book anything. You have to wait until they call you, even if it is a week later, before your booking is confirmed and in the meantime other people can book your time slot. They also require a 50% deposit to be paid before the booking is confirmed. You think you've actually made a booking, but it doesnt mean anything until they can be bothered to call you. I was so put off by being treated like this (for the second time) and I cant even imagine how careless they must be in other areas of their business! They dont care about you.
Im sorry to read that you found our booking system challenging. The online booking feature clearly states when you book an appointment that it is not confirmed until we speak with you secure it with a credit card payment. We also don't have any private numbers, and our records show we contacted you multiple times to try and confirm your booking. If you don't have voicemail it is difficult for us to do anymore if you don't call the missed number back. We have been in business 10 years this year, and have a loyal following of over 30 000 people annually. My team and I are extremely dedicated, passionate, and strive to deliver an exceptional client experience every time. Part of being able to do this and also run a commercially viable operation is our booking deposit system, it allows us to manage our staff rosters with bookings as we know clients will be coming and can forecast for this. I hope you can appreciate our position on this too. Thank you, Melanie, ...read more
I didn't find your online booking system "challenging" at all. What I found "challenging" was your customer service - it took you SIX DAYS to call me back to confirm my booking (as stated above, one voicemail was left). During those 6 days the evening timeslots were given to other customers - with that type of service no one can be assured they will even get an appointment on a day convenient to them, let alone a time. Against my better judgment, I gave your company a second chance to redeem itself hoping that my experience was just a one-in-30,000 stuff up, it wasn't. The second time trying to make an appointment was just as frustrating and inconvenient as the first. I was truly disappointed your customer services was equally irksome the second time around.
