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Having seen a couple of Brownbuilt filing cabinets in the car dealership, we loved the colour and decided to order 2. They have been delivered fine but it struck us as odd that one of the units was not operating properly. Upon inspection the product seemed like a cheap built but we decided to keep it as both of them were used as a spare option. A few months of use made the whole experience even more troublesome. The drawers would get stuck and noone was able to open them properly. We contacted Brown built to get issues resolved and after a few missed appointments due to various reasons, more important clients and some rain on the way, they came after over 2 weeks and provisionally fixed the unit. Within that time we decided not to store our confidential files in the office and purchased a different brand where the build quality was much better. The cheaply made will have to end up in the bin. Such a pity that quality workmanship comes so hard these ...read more
