Bunnings Port Melbourne Warehouse

We had to find some plants not in stock, we spoke to a lady at Bunnings and found she was helpful and able to order in some plants from another location.
Great service.

Bryan is the man! I asked three different staff members to find a specific product which was the door handle with no location on the system, and one could really help me except Bryan. Thank you Bryan, you helped me a lot, saved me time and travel to another store. Highly advise the management to reward Bryan via pay rise or promotion. Bryan is the legend! Thank you heaps.

Most Bunnings employees are helpful but the staff at this store seem to be the exception. Not one but two staff at the aptly named Tools desk ignored me for 10 minutes while they made lame jokes, until eventually I accosted an unlucky third staff member. After shifting several shopping trolleys out of the way I was finally ready to consider purchasing a set of spanners. Alas, they were bolted to the rack and required a special key to be examined. The staff discussed techniques for using the key for several minutes, until I gave up and grabbed the nearest available spanners. This amazed the three staff. Free at last I then managed to purchase the spanners by myself and without further delay from the staff. Thank God for self-service checkout.

I enquired at the information desk about a product I had seen Bunnings stocked online (a porcelain repair kit). I was sent to a second desk to ask about this product (the power tools section). While I waited I witnessed this employee tell a customer to go to autobahn to for a sealant because she didn't know what was. This employee sent me to a third desk (the paint section) which was unattended for around ten minutes. As I waited for other customers to be attended to I observed more of the bizarre manner in which customers were treated: Bunnings employees seemed to second guess each customer should purchase: one's choice to buy more paint than they needed for the project even though the customer said they'd like to keep some for future touch ups. When it came my turn a second employee arrived at the desk. I asked her if they had the product I was searching for in stock. She said no, and told me to go to a tile shop, or google it. I explained that I had in ...read more

Although this is my closest Bunnings I find the staff less knowledgeable and less helpful and stock less plentiful. I actually called about an item, was told it was in stock (in a number) and arrived ten minutes later to be told that item had been deleted. I'm sure it will improve.