Bupa

I've had a fairly good experience with Bupa, getting the overseas visitor cover. I walked in for assistance with a billing issue and had someone help me right away.

Good central location and helpful staff. I haven't had to wait when I have gone in here for help. In general I find the in person staff more helpful than the phone staff, and the number is also an expensive call. Sometimes it's hard to get in their during their business hours.

This is the new Bupa office, great central location in the heart of Melbourne. I recently came in due to an issue with my membership in which the card was not providing any rebate. This has never happened before, and left an embarrassing situation at the providers location. The wait was rather prompt in getting the service, had a friendly young girl. Always great to get hold of someone who clearly knows what they are doing. It appeared that the person I initially spoke to on the phone didnt do their job correctly and left my card in arrears which resulted in the provider not providing any rebate. Nevertheless, this was fixed up promptly, and she was kind enough to walk me through how to make a claim directly online for future to avoid having to pop into one of their office. My overall experience with Bupa has sort of been hit and miss, Ive had bad experience in which I have felt the customer service has been appalling, while other days like today they were quite ...read more