BWS

A really handy location in the main road. Staff were friendly in the checkout process. Lots of specials in store and a reasonable selection of Riesling.

Worse service ever. Went to buy bitters for lemon lime
Bitters for work while we busy ran out. One employer went up to buy it but got refuse Because they had no ID. They left it at home
So myself went up to get it with my ID. But refused and spoken to rudely but another staff who would not sell it to as I had my ID and told
them it's for a business. They rudley and loudly spoke to
Me with very low knowledge of their experience and law experience. Would never recommend this to any customers or employed in Newport. Very poor service and rude. They should not be working with customers of they does not know how to apeak to customers.

Appalling customer service yesterday by a BWS staff member who yelled rudely at myself and my 18 year old daughter whilst attempting to purchase a birthday gift and refusing to serve us, I am 50 years old, my daughter is 18 with ID. BWS your staff training seriously needs to be improved and measures taken to ensure the situation does not happen again, including communication with the store in question.