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I don't usually leave bad reviews but due to the circumstances I feel it is now needed. I have ordered take away meals to be delivered locally 7 times from this establisment since October 2023. 6 of thoes 7 times I placed delivery orders the was something that was forgotten by the delivery driver usually being the salad. Around the 19th December 2023 I went into to the hotel with the intention of rectifying the issues as you can not fix issues your not aware of and to explain that im constantly inconvienienced with part of my orders being forgotten, I spoke to James (great bloke, easy going, good to talk to and had a good chat for 20mins) and informed him about the situation, he was oblivious that things were being forgotten, he appoligised and offered me a free bottle of coke, I politely declined and stated that my intention of being there was to inform them not try and get free things, although I did appreciate the offer. When parts of my order was ...read more
Myself and two friends enjoyed lunch here in April and had been looking forward to returning. Good food, reasonable prices, friendly service. Today, two months later, on arrival we were told the chef hadn't turned up for work today due to a party. When I asked if it was worth making the return trip in the future (adding it wasn't likely my friends would again) I was told by the manager that he did not care. This fact had been obvious as no apology had been offered, but the manner in which I was told was beyond inhospitable.
