Californian Smash Repairs

AVOID AT ALL COSTS - was forced here by my insurance company. The worst service I have ever come across in any business. No communication between staff and customer. Reception cannot understand any simple requests and phonecalls are NEVER returned. Repair took 4 months but was told three weeks. They will tell you what ever they think you want to hear to get you off the phone. Be careful to check your car carefully upon pickup as I had several parts still missing. They were clearly not going to tell me this. They will also not supply official paperwork of any repair. They are not after repeat business as clearly well looked after by the insurance companies. Any corner they can cut, they will take.

Had a great experience getting my vehicle repaired at Californian Smash Repairs. All staff were lovely, helping me with all my questions and assisting me.
When i recieved the car it looked brand new again. The estimator i was dealing with was very informative.
So happy about the job that was done on the car. I would highly recommend this repairer!

Shocking, absolutely shocking service. Car put in on the 31st August; we were told it would take 2-3 weeks to be completed as everything was ready to go. Called back on 21st September, 3 weeks later; told they had only just NOW received the parts and it would be another week tops. Called back today, 28th September, to be told it won't even be looked at until the 10th October. Was told we would receivea vall back after it was looked into. Didn't receive on and had to call back. Told that the original parts were damaged when they opened them so they had to reorder the parts; car is currently in the paint shop and there is nothing they can do. Advised we will be without a car for six weeks and our life is on hol, the 'lovely' gentleman advises "these things happen", and hangs ...read more

Shocking, absolutely shocking service. Car put in on the 31st August; we were told it would take 2-3 weeks to be completed as everything was ready to go. Called back on 21st September, 3 weeks later; told they had only just NOW received the parts and it would be another week tops. Called back today, 28th September, to be told it won't even be looked at until the 10th October. Was told we would receivea vall back after it was looked into. Didn't receive on and had to call back. Told that the original parts were damaged when they opened them so they had to reorder the parts; car is currently in the paint shop and there is nothing they can do. Advised we will be without a car for six weeks and our life is on hol, the 'lovely' gentleman advises "these things happen", and hangs ...read more

I would like to thank all the team at californian smash repairs for looking after me the customer service the repairs are great having Mario call me a taxi to get to work on time as I panicked , also confirming the hire car was so helpful, as times are stressful like that you know you can count on them I highly recommend Californian smash repairs to friends and family as I have thankyou once again