Camera Paradise

I am so disappointed that I have to give half star to this online store, after buying a Samsung Galaxy S5 LTE-A in November 2014 I found out who they truly are, my phone from the first month presented problems on the touch screen, they agreed to look at it and to repair it, I was without phone for couple of weeks, and be sent it back with the screen loose inside the box, it was impeccable when I sent it to repair and they destroyed it, right after receiving it back I contacted them and they agreed to "repair" it again.
When they realised they couldn't repair it they sent me a cheap copy of it, I had problems from the start and so I did not use much because it use to freeze or loose signal constantly and had a Chinese ...read more

Another warning. I have ordered a camera from CP HK. They sent me the wrong one and when I told them they tried to say that I was wrong and that they had sent the coorect camera I had paid for. I was bale to prove they were wrong and asked to replace the camera. They sent me a whole lot of instructions on how to pack the camera, which I did, and returned to HK through their courier. When they received back the camera i was told that the one I had ordered was out of stock and that they would refund the money. They did not even attempt to source the camera from another place. It has been 12 days since they received the camera back (of this I was informed by the courier and not by CP) and the money has not been refunded. Not only that, but my requests for a refund are being ignored. I have spent considerable time and money returning the camera and they have not been able or interested in replacing it. It has and continues being a nightmare. I ...read more

***Warning*** Do not buy from this place. They promise much, but don't deliver. Still waiting for purchase to arrive after 8 days, despite paying over $70 for Express Shipping and their rip-off 'Priority Handling' fee. They quote delivery in 1 to 3 working days...they hadn't even posted it after four. And when you complain, they say it's due to 'processing time'... all items I purchased were supposedly in stock, it takes you four days to organise a courier?? Be Warned.

It said "In stock ships in 1-2 days" when it did not ship I asked and they said 'problems with customs should ship within a week'. They refused to cancel the order. Then they stopped delivery at the last minute and had the item returned to Hong Kong and said it had been delivered! Had to go through paypal to get refund. Stay Away!

Unfortunately I didn't understand buying from this company meant that the purchase was considered as a GREY IMPORT and the warranty is not recognised in Australia. We have started to deal with Camara Paradise and it is very clear we will have a great deal of trouble. Lesson learnt warranty for cameras need to be purchased through AUTHORISED Dealers.