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Rang to speak to my recently deceased grandfathers lawyer as I am the exterior and the receptionist refused to put me through due to privacy laws. I did not want information about my grandfather I want to know what I need to as exterior and other questions not relating to my grandfathers privte information. She refused to put me through and hung up. So now I will have to come a visit the office with no information I what I way need to bring with me. I don't even know if I need to make a appointment. As this time isn't not hard enough losing a family member and this is how you are treated. SHAME!!!!!!