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They are focused on the profit. Paid all invoices on time and would only continue to work on my file if I deposited money for work not completed. They quoted considerably less than what they charged and at time took days to return calls. Did not follow written instructions and failed to communicate a concern I had as instructed. Poorly written letters to opposing side and answered questions with questions to get the bill up higher.
These guys ripped me off with unconscionable conduct. Stay well clear of them if you don't want to be involved in any further legal wrangles.
My personal experience is that it cost me 4 times what they quoted. I feel that they were never serious about meeting their initial quotation. Their communication is appalling. They did not represent my requirements as I had requested them to. And they used intimidating and threatening letters to demand payment.