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Harry is outstanding! We were caught out on a cold weekend when our Brivis ducted went on the blink. We resorted to "Professional Heating and Air Conditioneing Services" (run away as far as you can) who charged us over $300 for the call out and did nothing but give me a quote for $1900 to fix the Brivis heater. Harry came out a few days later, when he promissed he would, took out a part, cleaned it, put it back. Fixed ! 10 minutes. Really knew where to go. No idle chit chat, no messing about. True professional. Gave me a couple of good tips as he went too. if you have any issues with your Birivis ducted heating, DONT GO ANYWHERE ELSE !