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This company’s service is shocking.
5 days after placing my order for cake supplies I still had not received it. I had emailed the company twice and no response so on the 5th day I call the store and their response “we have your order packed, it just hasn’t been sent yet. Yes we’ve seen your emails, when do you need it by?” I desperately needed it for the next day so I then had to drive to their shop which was a 45 minute drive and got offered no reimbursement for my 90 minute round trip due to their errors. As I was collecting the order I noticed an item was missing and it took about 5 minutes for them to find it as there was no communication between staff members. Once I returned back home I did a complete check of the order and I was missing an item so I call them to inform them and they tell me that it is definitely in the order when in fact it ...read more
Terrible service!. Placed an online order and had to chase the company for the products when they failed to arrive for an event I was organising - even though I received confirmation of the order. I had to call and email the company to find out where my products were. When they finally arrived (ridiculously close to the event date) they were the wrong colours! I rang the company to try and get a refund and they said they had tried to call me and emailed me to tell me the products I'd originally ordered were out of stock and they'd be sending alternatives, but there was no evidence whatsoever they had tried to contact me. They could have easily responded to previous emails I had made with them. Nothing in my junk folder either. After speaking with them on the phone, they refused to refund or exchange my products. To make matters worse, the products were a cheaper version of the ones I had ordered and they said they had tried refunding me the difference ...read more
