Cessnock Mowers & Chainsaws Pty Ltd

Terrible customer service. I'd go as far to state "clueless"! Telephoned to ask if they stock Chainsaw chaps. Needed a pair in a hurry. Owner stated they didn't keep any in stock as no one wants to buy them when he quotes a price. I said price wasn't an issue as I needed quality and ASAP.

I asked what brands he deals with and he couldn't tell me that. What? Didn't bother to ask to take my number and call me back with names and prices. Nope. Then stated he could get them in by Tuesday next week (it was Thursday when I called). Then changed his mind to Friday (next day) when I said I needed them for the weekend after my previous paid had been damaged beyond use. Why state Tuesday then? ...read more