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I experienced the most fantastic service with this business. My Pioneer laptop was delivered to me with all the software installed as per my requirements. Their help desk is patient and willingly helped me with my virus issue even though it was months after my initial purchase. The staff definitely go above and beyond with their efforts - it is pleasing to see such traditional values still present in today's technological society. I can highly recommend to anyone to visit their wesbite should they require hardware solutions or have software issues.