Chapters Cafe

I've had many terrible experiences at this cafe. The management staff was very rude to me on many occasions. I ordered a cup of tea and they wanted to charge me extra for milk and sugar - even though i had paid for the tea! I asked for a napkin and they told me to grab a tissue from the toilet (which is very unhygienic). I wanted to buy a drink and one of the staff told me to choose it from the drink fridge and the management staff came and stood behind me which made me feel very uncomfortable. The management staff told me off for grabbing a coffee from another cafe and drinking it in the library. I once bought a cake and asked if they could kindly fill up my water bottle with tap water and the management staff refused saying that the water costs them money. Plus I once heard the management staff telling off one of the staff that they are wasting their \'resources\' - as a customer that makes me feel ...read more

a friendly cafe situated in the local castle hill library, it's perfect as you can enjoy gourmet food, whilst you snuggle into an armchair and read your favourite book or the one of the many newspapers and magazines available. staff are always friendly, and if you happen to be lucky enough to get there on a day where there's not a lot of people, it' the perfect sanctuary. the food is a little pricier than other places, but that includes the view and the whole atmosphere.